RAPID employs an encrypted VPN used to communicate to the FEI Secure Portal, where you and FEI support meet virtually to resolve system issues. To initiate a RAPID session, you simply contact FEI support and open the connection from your system. A Remote Service Specialist will then meet you virtually. As the system owner, you initiate and control all RAPID sessions. With RAPID, you can:
- Show FEI support your system issues in real-time to enhance diagnosis and speed resolution
- Obtain receive help from FEI experts from any place globally
- Use the "my engineers" feature for fast and convenient connecting to FEI support
- View all RAPID activity though the "event log"
- Manage downloads with the "my downloads" feature